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Food and Hospitality Solutions Pty. Ltd. (FHS) is a South Australian owned and operated company that specializes in assisting hospitality businesses of all sizes to achieve the best possible results. Staffed by highly experienced and qualified people, we offer services in business assessment and needs analysis and inhouse training in all aspects of hospitality work and business report writing. From something as basic as a two hour course in coffee making or up-selling through to a substantial business analysis and report, we will be able to assist you in many ways to achieve more from your assets. Your staff are your business and their skill level determines how people see and respond to your business, so any time or money invested in their development will never be wasted. We understand that all hospitality operations are different and that all owners have different expectations as to how things operate. That is why it is so important to get to know your business and to get to know you. We would be delighted to be given the opportunity to visit you and have a look at what you are doing, where you feel you could improve and how we could help you. Our initial consultation is free of charge and free of any obligation. We will then design a package which will best suit your needs. The value to your business in establishing an ongoing structured personnel training program which reaches as many levels as possible, cannot be understated. FHS will not only deliver the training itself, but will also help you in setting up your own in-house modules which can be delivered and monitored internally. Training which does not have consistent support over time loses its effect. Since we do our training at your location, it is specific to the staff workplace. It is not only your base level staff who require training. Often supervisors and managers find themselves lacking areas of expertise that would be required in their position. A staff group that is consistently challenged to improve will generally rise to the occasion and perform to its highest ability. |
Training Offered OH&S Training - Following health, safety and security procedures, workplace hygiene. Service Systems Training - Understanding and developing service systems and following them. Basic Food & Beverage Skills - Focuses on service skills to any level required. Silver Service & Gueridon Work - For those businesses offering that higher level. Beverage Training – Drink Mixing & Cocktails - From basic bar operations to cool cocktails and responsible service. Wine Appreciation & Service - Wine making, tasting, selling, serving and understanding - are all covered. Coffee Training - Just like wine but without the alcohol. Machine maintenance is also covered. Up-Selling - Not just “Would you like fries with that?”, converting order takers into sales people and earning you money. Dealing with Conflict Situations - Identifying, resolving and responding to situations. Working with colleagues and customers. Supervising a Floor - Taking bookings, doing a floor plan, greeting and seating, allocating staff and controlling the floor are the essential areas of service supervision. Stock Control - Setting up systems, par levels, transfer systems and controlling loss. Financial Management in Hospitality - How to read a P&L, correct percentages and maintaining them and how to make a profit. “Customer service requires a unique combination of art and science. The art is encouraging the good people to shine and use their instincts. The science is recruiting people for personality traits and the ability to interact with customers in the way you would want them to.” Brett Whitford – Executive Director of the CSIA |
